Name of Company

Dr. HJ Briel Inc, trading as Dr. Briel & Bester.

Place of Business

The office of Dr. Briel & Bester Medical Practice is situated at 34 Lategan Street, St Helena, Welkom.

Statement of Purpose

The practice provides personalized patient care with private GP services.

Registration

All patients of Dr. Briel & Bester Medical Practice must register before they are able to see a doctor or use any of the services.

Patients may also be registered with another general practitioner at the same time.

Fees and Payment

We charge on the basis of time spent or are likely to spend in dealing with care and for stock and consumables used.

This may include time spent considering and researching matters, making and receiving telephone calls as well as briefing and discussing outcomes with relevant specialists.

Full details of our fee structure are available at the surgery.

Fees are subject to change without notice.

Payment Terms

All cash payments must be paid before a consultation with a doctor.

These fees do not include prescribed medicine!

In the case where a patient’s medical aid/insurance doesn’t cover the full fee, the patient will be held liable for the remainder of the cost owed to the surgery.

We accept credit/debit cards and cash.

Payments can be made in person at reception before and after appointments (should extra stock be used).

We will provide a receipt for all payments.

Further treatment will only be offered at the discretion of the doctor for any patients who have outstanding accounts.

It is the responsibility of the patient to inform the doctor of any changes to his/her medical aid, address, contact number and other details as captured during the first encounter.

Booking and Cancellation Policy

Patients are advised that in booking an appointment they are reserving the doctor’s time exclusively for their treatment/consultation/advice.

We require 4 hours notice for the cancellation of any appointment to avoid incurring the full cost of the booked appointment.

Telephone Consultation

Telephone advise from the doctor is offered only to registered practice members.

For new problems registered patients will be routinely advised to make an appointment to see the doctor.

For more information regarding this please have a look at the Telemedicine Guidelines as contained in Booklet 10 of the Guidelines For Good Practice in the Healthcare Professions, as published by the Health Professions Council of South Africa and amended here.

In certain circumstances, the doctor may deem it appropriate to offer telephone advice for new episodes and these consultations will be chargeable depending on the amount of time spend and the actions taken in connection with the consultation.

Telephonic & Electronic Prescription

For more information regarding this please have a look at the Telemedicine Guidelines as contained in Booklet 10 of the Guidelines For Good Practice in the Healthcare Professions, as published by the Health Professions Council of South Africa and amended here.

A fee is applied to any prescription authorized over the telephone or communicated electronically.

Communication and Confidentiality

If patients have any preference as to the method of our communication, please inform the doctors.

We have thorough standards in the maintenance of confidentiality.

All typing, photocopying, and preparation of reports are carried out internally on the premises.

Regulation

We are fully registered with the Health Professional Council of South Africa.

We are required to comply with the principles and values on which good practice is founded as laid down by the Council.

This document was last updated on 05 April 2020